SmarterTrack 3.x brings all the functionality of a Help Desk, a Ticket System, Live Chat, WhosOn, Cost Analysis, Data Mining, Reporting, and a Knowledge Base in one software application—delivered through an elegant Web interface.

The Event-driven architecture in SmarterTrack empowers organizations to develop and automate SLA policies to optimize Customer Service efforts into a powerful multi-channel communication portal that delivers value, efficiency, and increased satisfaction.

Advanced features such as WhosOn, detailed Data Mining, and a Live Chat invite system enhance marketing performance and dramatically increase conversion rates. Run stand-alone or integrate with your customer database to provide a complete Customer Service Solution.

System Requirements: AM: 256 MB, CPU: PII 500, DISK: 40 MB, IIS 6 or higher, Microsoft .Net Framework 3.5 or higher.

SmarterTrack Free Edition is limited to a single support agent, and includes all the interface functionality of SmarterTrack Enterprise Edition.