What To Do if PS5 Controller Not Working in Game?

You switched on your Play Station 5 excited to play your favorite game but found out the PS5 controller not working in the game. It can be due to a number of reasons.

The controller may not be working if it’s paired with another device. It can also be due to Bluetooth connectivity issue.

There can also be other issues like internal damage or physical damage which you aren’t aware of. 

But the good news is you can fix most of the problems. You can watch a tutorial or follow instructions to fix your PS5 controller.

If you’re also looking for an answer, don’t go anywhere because we’ll discuss some solutions in this short write-up.

Why is My PS5 Controller Not Working When I Play Games

Why is My PS5 Controller Not Working When I Play Games?

Games are a way to relax after a busy and stressful day. Is your PS5 controller giving you trouble when you try to play games? 

If yes then there can be a few reasons for that as mentioned in the beginning. 

Connectivity issues, synchronization with other devices, outdated software, and physical damage are some reasons that may make a PS5 controller not work when you play games.

How To Reset PS5 Controller?

While you may think that your PS5 controller isn’t working due to a major issue, it may not be the case.

So before opening it (if you can fix small issues) or taking it to the mechanic, a simple reset can also make it work again.

The steps are simple and you can do it in a little time. 

  • Step 1: Switch off the controller and disconnect it.
  • Step 2: Flip your PS5 controller and look for the reset button on the back which is inside a small hole near the Sony logo. 
  • Step 3: Take a small pin or an object that’s similar in shape and size.
  • Step 4: Press and hold the reset button for at least five seconds.
  • Step 5: There! Your controller is reset. 
How To Reset PS5 Controller

PS5 Controller Not Working in Game

Earlier, we learned in brief some of the reasons for your PS5 controller not working.

In this section, we’ll mention the reasons and also possible solutions to make your PS5 controller work again.

01. Controller Paired With Another Device

Your PS5 controller may not work if it’s synced with a different device like a console or PC. 

02. Bluetooth Connectivity Issue

Bluetooth devices in proximity can create an interference with the wireless signal.

03. USB-C Cable Issue

An unsuitable or damaged cable can also be a reason for your controller not working.

04. USB Port Issue

A dirty or damaged USB socket in your controller and console will also prevent it from working.

05. Battery Problem

If the battery of your controller isn’t charged or if it’s damaged, your controller won’t work.

06. Old Firmware

Outdated software will also stop your PS5 controller from working.

PS5 Controller Solutions

Step 1: Pair your PS5 controller by plugging it into your console with the USB cable and pressing the PS button on the controller. 

Ensure that you’re using the cable that was in the box with the console. (try using another USB-C cable capable of transferring power and data if the original one isn’t working).

Step 2: Put away all Bluetooth devices and other objects lying near the PS5 devices that could affect the wireless communication. 

Step 3: Unpair all other devices from your controller like another console or PC. You can turn off the Bluetooth on the other objects or switch them off. 

Step 4: Disconnect any accessories such as headphones from your controller.

Step 5: Check if the USB cables are securely connected. If they’re loose then try another cable and see if the problem persists. The USB port may need to be repaired or replaced.

Step 6: You can do a soft reset and it’s very easy to do that. Hold the power button to turn off the console.

You can also use a separate controller to switch off the console in the system settings.

Step 7: You can also do a factory reset and we mentioned the steps in the earlier section.

Step 8: The battery may also be one of the reasons for your PS5 controller not working. You can charge it fully or replace it with a new one.

Step 9: If nothing works, get the controller repaired by Sony or get a replacement if applicable. 

Check for details at Sony’s official website in the section related to PlayStation Hardware and Repairs. 

Can You Reboot a PS5 Controller?

The official PlayStation site advises players to reset the PS5 controller if it’s not working. We mentioned how to reset it earlier so you can follow the steps. 

Is Sony Fixing PS5 Controllers?

You can visit the PlayStation site and go to Hardware & Repairs to fix hardware and connectivity issues.

You can also visit a Sony PS repair shop for repairs. However, you have to check if you can get it repaired for free.

How To Update PS5 Controller?

You’ll receive a notification for updates whenever it’s available and you just have to follow the instructions on screen.

You can also update it manually in the following way.

  • Open the settings.
  • Click on Accessories.
  • Choose Controller (general).
  • Select DualSense Wireless Controller Device Software.

How Do I Fix My PS5 Controller Settings?

If you have some issues with your PS5 controller settings, you can try fixing them by following the steps below.

  • Step 1: Open the home screen and select settings.
  • Step 2: Next go to Accessories.
  • Step 3: Adjust volume according to preference.
  • Step 4: Adjust Vibration Intensity and Trigger Effect Intensity.
  • Step 5: Adjust the Brightness of controller Indicators.
  • Step 6: Select the controller communication method.
  • Step 7: Set the press and hold delay for the PS button (or create button).
  • Step 8: Sync your controller to your PS5 console to update the controller software system.

How Do You Know If Your PS5 Controller is Broken?

If your controller isn’t responsive even after trying all the possible solutions, it may be broken. It is time to get a new one to continue gaming.

How Do You Know If Your PS5 Controller is Broken

Frequently Asked Questions

Why is My PS5 Controller Working on Home Screen But Not in Game?

If you PS5 controller is not working in the game but functions properly on the home screen then there might be some glitch. Try resetting your controller and check if it works perfectly.

How Do I Fix My PS5 Controller Glitch?

If your PS5 controller isn’t working, you can do a soft or factory reset. You can also follow the other steps listed earlier.

Why Do My PS5 Controller Buttons Not Work?

The buttons may not work for two reasons. Dirt and grime may be stuck or the buttons may be damaged.

How To Fix PS5 Controller Buttons Not Working?

You can clean the buttons correctly and only with recommended materials. Or, you may need to replace the buttons.

Why is My PS5 Controller Not Working on PC?

It can be due to all the reasons mentioned earlier.

How Should I Clean My PS5 Controller?

Use a dry microfiber cloth and wipe it all over the controller and it’ll look bright and clean. You can also use a certified cleaning product to clean the same.

Final Thoughts 

It can be quite frustrating if you aren’t able to use the PS5 controller to play your favorite games. There can be several reasons for the device not working.

But most problems are easy to solve at home. So you can try those before taking it for repairs or replacing it with a new one.